Product Terms & Conditions

USA Orders / Payment & Shipping
International Orders / Payment & Shipping
Refunds / Returns / Exchanges

The following Product Terms & Conditions apply to all registered media shoppers who use the MM Mall, whether repeatedly or on an infrequent basis.

USA Orders / Payment & Shipping
Monsoon Media proudly accepts Visa, MasterCard, American Express and Discover credit cards for all USA product purchases. Debit and check cards with a Visa or MasterCard logo are also accepted (please be aware that debit and/or check cards which require a PIN number will not work with our system). We also accept checks, money orders, cashier's checks and certified checks. Sorry, no cash or C.O.D. payments are allowed. All payment amounts received by Monsoon Media shall be prepaid in U.S. dollars. Likewise, all forms of payment must be drawn on U.S. banks.
Also, please be aware that in addition to the standard credit card information, we require a 3 or 4 digit (CVV) code number from all credit card users. If your card does not contain a code number, you will be unable to purchase products, as we do not accept payment without it. Locating this code number is easy. Visa and MasterCard users can find this 3-digit code printed in the signature panel on the backside of their card (last 3 digits). AmEx users can find this 4-digit code printed on the front side (above and either on the left or right side of the card number) of their card (look for 4 small digits grouped together). Discover card users can find this 3-digit code printed in the signature panel on the backside of their card (last 3 digits).

The following are U.S. states and related outlying locations that we are presently accepting order and payment from:

United States:
Alabama (AL), Alaska (AK), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), District of Columbia (DC), Florida (FL), Georgia (GA), Hawaii (HI), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD, Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Virginia (VA), Vermont (VT), Washington (WA), West Virginia (WV), Wisconsin (WI) and Wyoming (WY).

U.S. Territories and Possessions / Freely Associated States:
American Samoa (AS), Guam (GU), Republic of the Marshall Islands (MH), Federated States of Micronesia (FM), Commonwealth of the Northern Mariana Islands (MP), Republic of Palau (PW), Commonwealth of Puerto Rico (PR), and the Virgin Islands (VI).

U.S. Military APO/FPO:
Armed Forces Africa (AE), Armed Forces Americas (AA), Armed Forces Canada (AE), Armed Forces Europe (AE), Armed Forces Middle East (AE) and Armed Forces Pacific (AP).

Products usually ship within 48 hours after receipt of order and verification of payment. Products ship either by "First Class", "Parcel Post" or "Priority Mail" via the United States Postal Service (USPS). Shipping & Handling costs are based on weight and/or delivery distances and are automatically calculated during order placement on all USA orders. Delivery times will vary based on destination. Shipments can be delayed due to weekends and holidays. Additionally, any item(s) purchased within the state of Arizona will be subject to a 7.8% sales tax that will be calculated and collected at the time of purchase. Pricing and availability is subject to change without notice.

International Orders / Payment & Shipping
Monsoon Media proudly accepts Visa, MasterCard, American Express and Discover credit cards for all international (outside USA) product purchases. Debit and check cards with a Visa or MasterCard logo are also accepted (please be aware that debit and/or check cards which require a PIN number will not work with our system) Sorry, no cash, checks, money orders or C.O.D. payments are allowed. All payment amounts received by Monsoon Media shall be prepaid in U.S. dollars.
Also, please be aware that in addition to the standard credit card information, we require a 3 or 4 digit (CVV) code number from all credit card users. If your card does not contain a code number, you will be unable to purchase products, as we do not accept payment without it. Locating this code number is easy. Visa and MasterCard users can find this 3-digit code printed in the signature panel on the backside of their card (last 3 digits). AmEx users can find this 4-digit code printed on the front side (above and either on the left or right side of the card number) of their card (look for 4 small digits grouped together). Discover card users can find this 3-digit code printed in the signature panel on the backside of their card (last 3 digits).

The following are international locations that we are presently accepting order and payment from:

International Countries:
Aruba (AW), Australia (AU), Austria (AT), Bahamas (BS), Belgium (BE), Bermuda (BM), British Virgin Islands (VG), Bulgaria (BG), Canada (CA), Cayman Islands (KY), Chile (CL), China (CN), Czech Republic (CZ), Denmark (DK), Egypt (EG), Fiji (FJ), Finland (FI), France (FR), Germany (DE), Great Britain (GB), Greece (GR), Greenland (GL), Hungary (HU), Iceland (IS), India (IN), Italy (IT), Jamaica (JM), Japan (JP), South Korea (KR), Latvia (LV), Luxembourg (LU), Malta (MT), Netherlands (Holland) (NL), New Zealand (NZ), Northern Ireland (IE), Norway (NO), Peru (PE), Philippines (PH), Poland (PL), Singapore (SG), Slovenia (SI), South Africa (ZA), Sweden (SE), Switzerland (CH), Taiwan (TW), Thailand (TH), Turkey (TR), Ukraine (UA), and Western Samoa (WS).

Products usually ship within 48 hours after receipt of order and verification of payment. Products ship either by "Airmail Letter Post" or "Airmail Parcel Post" via the United States Postal Service (USPS). Shipping & Handling costs are based on weight and/or delivery distances and are automatically calculated during order placement on all international (outside USA) orders. Delivery times will vary based on destination. Shipments can be delayed due to weekends and holidays. Sales tax does not apply to international customers. Pricing and availability is subject to change without notice.

Refunds / Returns / Exchanges
Refunds for returned products are only possible within 30 days from invoice date. Also, manufacturer defective products may be exchanged within 30 days from invoice date for same product only.
If there is a need to return or exchange a product(s) within this time, simply contact the Monsoon Media Sales Department at sales@monsoonmedia.com to obtain your return/exchange authorization information. Product returns or exchanges will not be accepted without this information. Be sure to include the following information in your e-mail (exclusion of any of these details will delay the progress of your return/exchange):

1. Your first & last name.
2. Your mailing address.
3. Your telephone number.
4. Your invoice number.
5. Description of the product(s) you wish to return or exchange.
6. Reason you want to return or exchange your product(s).

Please note: All Monsoon Media customers will be responsible for any shipping & handling costs incurred for merchandise that they wish to return or exchange. This applies only to the costs of mailing the merchandise back to our headquarters. Please use original product packaging and shipping containers for return/exchange shipping.

Please e-mail us at sales@monsoonmedia.com if you have any additional payment/mailing questions, comments or concerns. Thank you.

     

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